Terry Lundgren // CEO, Retired, Macy’s

Terry Lundgren, CEO and Chairman of the Board, retired, of Macy’s shares insights on how communication trends have changed over the years. In the late 1900’s communication was slow and challenging. With the advancement of technology the speed has improved and companies have been able to leverage this tech to connect with consumers in new and exciting ways. Terry also provides strong data to support the strength of brick and mortar retail vs. online models. He challenges retailers to think about how elevating customer experience can help them thrive against pure digital competitors.

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