Doug McMillon // CEO, Walmart

Doug McMillion, CEO of Walmart, shares the steps that Walmart has been pursuing to help put it in a position to lead change. He noted that this focus on change by listening to its customers – what they want and what they thought – is rooted in the DNA of the company due to Sam Walton’s approach to growing his business. Doug shares that leading change at the company is about “learning new information, applying it at scale and quickly.” But, even with this approach, he always keep at the forefront of his thoughts that “success can bred resistance to change.” Walmart, like all companies, need to be able to have a strong ability to adapt. The four steps he shares highlights how the company is confronting this challenge to adapt. Also, look in the video for a cameo of Sam Walton’s red pickup truck!

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