After close consultation with our partners in the retail industry and community and in light of the growing concerns around COVID-19, we’ve made the difficult decision to postpone the Global Retailing Ideas Summit scheduled for April 2 – 3. The new date is pending. We still intend to have a great lineup of speakers – likely including nearly all of the currently committed speakers – as well as all of the other great event features that our attendees have come to expect. But, today, we want to make sure to prioritize the health and safety of our attendees, speakers, and sponsors.
Terry J. Lundgren served as Chairman and Chief Executive Officer of Macy’s, Inc. for 14 years before retiring as the company’s Executive Chairman in January 2018. He also served as President of Macy’s, Inc. and its Chief Merchandising Officer. Previously, Lundgren also was Chairman and CEO of Neiman Marcus. A UA alumnus, Terry began his retailing career in 1975 as a trainee with Bullock’s, a Los Angeles-based division of Federated Department Stores, Inc. (now Macy’s, Inc.). Over the course of his career, Terry has had responsibility for functions including merchandising, private brand development, store management, and human resources. Terry’s numerous honors include receiving the National Retail Federation’s Gold Medal Award, considered the retailing industry’s most prestigious recognition.
Terry Lundgren served for 14 years as CEO of Macy’s, Inc., operator of Macy’s, Bloomingdale’s, Bluemercury and one of the largest retail ecommerce businesses in America. He retired from Macy’s, Inc. in January 2018 after serving for 10 months as the company’s Executive Chairman. Prior to becoming CEO of the company in February 2003 and Chairman and CEO in January 2004, Lundgren had been President and Chief Merchandising Officer since May 1997. (The company’s name changed to Macy’s, Inc. from Federated Department Stores, Inc. in 2007.)
As CEO, Lundgren led Federated’s acquisition of The May Department Stores Company in August 2005, nearly doubling the size of the company. One year later, he changed the name of more than 400 regional department stores across the country to the Macy’s name, creating a nationwide brand and the largest fashion retail company in America. In fiscal 2016, the final years of Lundgren’s tenure as CEO, Macy’s, Inc. sales approached $26 billion, with approximately 140,000 employees. The company operated approximately 575 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 150 specialty stores that include Bluemercury, Bloomingdale’s The Outlet and Macy’s Backstage, in 45 states, the District of Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com. Bloomingdale’s has store locations in the Middle East in partnership with the Al Tayer Group and Macy’s has an online presence in China on Alibaba’s TMall global e-commerce platform.
Prior to joining Federated, Lundgren was Chairman, CEO of Neiman Marcus.
Lundgren is a native of Long Beach, CA, a graduate of The University of Arizona, and an active supporter of The Terry J. Lundgren Center for Retailing at The University of Arizona. He has honorary doctorate degrees from The University of Arizona and Suffolk University and serves as an Executive-In-Residence at Columbia Business School.
Lundgren currently serves on the boards of The Procter & Gamble Company, Carnegie Hall and The Economic Club of New York. He is a former board member of Kraft Foods Inc., the Federal Reserve Bank of New York and has participated in numerous charitable and civic efforts and has received numerous awards and recognitions for his leadership in the Fashion Retail industries as well as for his civic and charitable contributions. He has served as co-chairman of the Partnership for New York City and the American Heart Association CEO Roundtable, and chairman of the National Retail Federation (twice), National Minority Supplier Development Council, and the American Society of Corporate Executives.
Brian Cornell is board chairman and CEO of Target Corp. He is responsible for Target’s global business, including the company’s more than 1,800 U.S. stores, digital properties, and 323,000team members. Cornell joined Target in August 2014 after more than 30 years in escalating leadership positions at leading retail and global consumer product companies, including three CEO roles and more than two decades doing business in North America, Asia, Europe, and Latin America. His past experience includes time as both a vendor partner and a competitor to Target, and he brings insights from those roles to the company today. Cornell currently serves as chairman of the Retail Industry Leaders Association (RILA) and executive chairman of the board of directors for Yum! Brands. He previously served as a director for other global brands, including The Home Depot and Polaris Industries. Cornell is also a board member for Catalyst and the Smithsonian’s National Museum of African American History and Culture. He earned a bachelor’s degree from UCLA in 1981 and attended the Anderson School of Management.
Since launching his namesake brand in 1985, Tommy Hilfiger has become globally renowned as the
pioneer of classic American cool style. Inspired by iconic pop culture and Americana heritage, the
designer and his brand are driven by an ever-optimistic vision to break conventions and celebrate
individuality. Today, under Hilfiger’s guidance, vision and leadership as Principal Designer, TOMMY
HILFIGER is one of the world’s most recognized lifestyle brands that shares its inclusive and youthful
spirit with consumers worldwide.
Hilfiger’s career in fashion began as a high school student in 1969 when he opened his first store, People’s Place, in his hometown of Elmira, New York. Ten years later, he moved to Manhattan to pursue a career in fashion design, and in 1985 his namesake brand launched with a single menswear collection. It has since grown to achieve over US $8.5 billion in global retail sales in 2018 and, as a true lifestyle brand, encompasses a breadth of collections, including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, TOMMY JEANS, men’s and women’s sportswear, kidswear, and licensed lines including bodywear, footwear, accessories, watches, jewelry, and fragrances. In 2010, PVH Corp. acquired the Tommy Hilfiger Group, which today boasts an extensive distribution network spanning 100 countries and more than 2,000 TOMMY HILFIGER retail stores throughout five continents, including its largest global flagship store at tommy.com.
Hilfiger has a longstanding passion for philanthropy and, through the global TommyCares organization, the Tommy Hilfiger company supports various international initiatives and charities including Save the Children, Autism Speaks and the World Wildlife Fund.
Hilfiger’s diverse achievements in business and fashion have earned him numerous distinguished awards including the CFDA’s prestigious Geoffrey Beene Lifetime Achievement Award in 2012. Hilfiger’s life and career has been chronicled in his memoir, American Dreamer, published on November 1, 2016. The memoir is a reflection of his experiences in the fashion industry from the last 30-plus years. Recounting his early childhood and formative years, it explores the setbacks, triumphs, and sheer determination that drove him to build a multi-billion dollar global brand.
Hubert Joly is the executive chairman of Best Buy Co. Inc. In this role, he leads the board of directors while advising and supporting the CEO on key matters, such as strategy, capability building, M&A and external relationships. He also may assume certain responsibilities at the request of the CEO, in areas such as government relations, community relations and leadership development.
Hubert joined Best Buy in 2012 and served as the company’s CEO until June 2019. He led the company through its much-publicized Renew Blue transformation. The customer-focused strategy entailed: taking price off the table by ensuring Best Buy’s price competitiveness and matching online prices; investing in the online shopping experience; reinvigorating the customer experience in the stores by investing in the engagement and proficiency of the sales associates; partnering with the world’s foremost tech companies to help them showcase their technology; and taking $1.5 billion of costs out to fund the required investments. The transformation resulted in improvements in customer satisfaction, market share gains, revenue growth and improved margins.
Hubert then led Best Buy into its next phase, Best Buy 2020: Building the New Blue. This growth strategy aims to enrich lives through technology by addressing key human needs in entertainment, productivity, communication, food, security and health and wellness.
Under Hubert’s leadership, Best Buy committed to preparing youth from underserved communities for the tech-reliant jobs of the future. Additionally, the company is on a path to reduce its carbon footprint by 60 percent.
Prior to joining Best Buy, Hubert was CEO of Carlson, a global hospitality and travel company. Before that, he led Carlson Wagonlit Travel, Vivendi Universal Games, and Electronic Data Systems’ business in France.
He serves on the board of directors of Ralph Lauren Corp., the Retail Industry Leaders Association, Minnesota Business Partnership, Minneapolis Institute of Art and the Minnesota Orchestra. In 2017, Hubert was awarded the Legion of Honor, France’s highest civilian distinction.
Sarah Quinlan is the Managing Director of The Carolantic Fund. The Fund is developing medical office, affordable multi-family and flex warehouse space across the Triangle Region. Ms. Quinlan has over 25 years of asset management experience across all asset classes. She also has been a macro economic advisor to C-Suite executives from financial institutions, merchants and governments. She creates custom actionable insights to direct strategic and digital objectives and evaluate historical results. Ms. Quinlan also delivers global economic forecasting to advise on expansion for companies within multiple countries. She focuses on digital and technological evolution and expansion with key clients globally. As a highly rated and experienced keynote speaker for industry conferences with multiple media appearances as an economic specialist, she continues to speak globally.
Specifically, Ms. Quinlan spent the last five and a half years as the Senior Vice President for Global Market Insights at Mastercard. Prior to that she was a Partner and Strategic Advisor at Matrix Advisors, working with corporations in industries from insurance to glycol recycling. She previously was the CIO of a Family Office managing liquid and illiquid investments. She began her career in Commercial Real Estate Investment Banking at Salomon Brothers.
Ms. Quinlan has a B.A and an MBA from the University of Chicago.
Young-Scrivner has served as CEO of GODIVA Chocolatier, the global leader in premium, artisanal chocolate, since September 2017. Prior to joining GODIVA, she served in a variety of senior executive roles at Starbucks Corporation since 2009, including Executive Vice President, Global Digital & Loyalty Development; President, Teavana & Executive Vice President of Global Tea; President of Starbucks Canada; and Global Chief Marketing Officer & President of Tazo Tea. Prior to her time at Starbucks, Young-Scrivner spent 19 years at PepsiCo, serving in senior leadership positions in sales, marketing and general management including CMO and Head of Sales for Quaker Foods and Snacks Division; Chairman and Region President of PepsiCo Foods Greater China; and Vice President and General Manager of PepsiCo’s Target team.
In addition to her current duties as CEO, Young-Scrivner serves on the Board of Directors of Tiffany & Co. as well as Yum! Brands, Inc. and has served on the board of Macy’s, Inc. Young-Scrivner holds a Bachelor of Arts from the Foster School of Business, University of Washington, and an Executive MBA from the Carlson School of Business, University of Minnesota. She has also had executive education training at Yale School of Management, IMD in Switzerland, and the Darden School of Business, University of Virginia.
Naveen Krishna joined Macy’s Inc. in June 2018 as Chief Technology Officer. Naveen has more than 20 years of experience leading technology organizations in the retail and consumer products industries. In his most recent role as vice president of technology for The Home Depot, he was responsible for leading The Home Depot’s digital and omni-channel platforms growth and delivering omni-channel capabilities, customer care and marketing platforms, and establishing Enterprise User Experience discipline.Prior to joining The Home Depot in 2010 as senior director of information technology, Naveen was a director at Target with overall accountability for Target.com technology and operations. He also spent 13 years in leadership roles with FedExKinko’s and Deloitte Consulting. Naveen holds a master’s degree in Management from Georgia Institute of Technology; a master’s degree in Mechanical Engineering from the University of Missouri; and a bachelor’s degree in Mechanical Engineering from Mysore University in India.
Chip Bergh is the President & Chief Executive Officer of Levi Strauss & Co. (LS&Co.). He is also on the company’s board of directors.
Levi Strauss & Co. is one of the world’s largest brand-name apparel companies and a global leader in jeanswear. The company designs and markets jeans, casual wear and related accessories for men, women and children under the Levi’s®, Dockers®, Signature by Levi Strauss & Co.™ and Denizen® brands. Their products are sold in more than 110 countries worldwide through a combination of chain retailers, department stores, online sites and a global footprint of approximately 3,000 retail stores and shop-in-shops.
Prior to joining Levi Strauss & Co. in September 2011, Chip had a 28-year career at Procter & Gamble (P&G). Chip “grew up” in brand management and served in a number of leadership positions with increasing levels of complexity and scope. His last assignment before joining LS&Co. was group president for global male grooming. He was the first P&G employee assigned to the Gillette business following P&G’s $57 billion acquisition of Gillette in 2005. He led the integration and then ran the Gillette Blades & Razors business along with all of P&G’s male grooming brands (Gillette, Old Spice and The Art of Shaving). Prior to that, Chip led all of P&G’s business in India, Southeast Asia and Australia.
Chip has led many iconic brands during his career including the creation and launch of Swiffer (P&G’s most successful new brand in the last three decades), the turnaround and growth of Old Spice, in addition to Gillette, Folgers Coffee and Jif Peanut Butter. He has lived and worked in the United States, Asia and Europe and has run large global businesses and brands.
In July 2017, Chip was named non-executive chairman of the board of HP Inc. (HPQ), the market-leading printing and personal systems company. He has served as lead independent director of the HP board since March 2017 and as a board member since the company’s separation in 2015. Chip has also previously served on the board of directors for VF Corporation and the Economic Development Board of Singapore.
In April 2019, Chip was named one of the World’s Greatest Leaders by Fortune Magazine, coming in at No. 16, and has been widely recognized for his position on values-driven leadership.
Andy is the CEO and Founder of Yerdle. His experience in retail, consumer products, strategy and sustainability spans more than two decades. He served as Walmart’s first-ever chief sustainability officer and led the retailer’s e-commerce strategy, private brand and omnichannel initiatives prior. While at Walmart, Andy led a number of transformational efforts over his tenure, including launching Walmart’s heralded sustainability efforts, re-imagining Walmart’s $20 Billion private brands business, and integrating online and stores.
He left his executive role at Walmart in 2012 to pursue his dream of building the next generation of retail.
Andy graduated Cum Laude with a B.S. in Engineering and an MBA, both from Washington University in St. Louis. He has been recognized professionally as the Sam M. Walton Entrepreneur of the Year, a Retailing Rising Star by Chain Store Age, and a 40 Under 40 Business Leader.
From upper left, clockwise:
Savannah Frandsen, Associate Merchant, Nike Direct
Chelsea Suitos, Merchandising Manager, NA Field Sports: Softball & Baseball
Lauren Bond, Global Brand Merchandising Manager, Women’s Footwear
Gabrielle Russell, Associate Merchant, Global Women’s Running
Ms. Sabrina W. Fung is the Group Managing Director of Fung Retailing Limited and Deputy Chairman and Non-executive Director of Trinity Limited. She was appointed as a Director of Trinity Limited in September 2007 and re-designated as a Non-executive Director in February 2014, and as Deputy Chairman of Trinity Limited in August 2016. In addition, Ms. Fung is the CEO of Asia Retail Company Limited, a business unit within the Group focused on serving and growing international brands in Asia.
Ms. Fung started her career at the private investment arm of Fung Group in 2000 as Investment Manager running the family’s investments and is the Investment Director of Fung Investment Management Limited. Prior to joining the Fung Group, she worked for Brown Brothers Harriman & Co in New York and later held the position of Assistant Manager at its Hong Kong office until 1999. Ms. Fung is experienced in the retail industry and also held positions in marketing and public relations for Salvatore Ferragamo Asia, merchandising and sourcing for Li & Fung (Trading) Limited and wholesale branding for Li & Fung USA. In 2017, Ms. Fung was named in the Business of Fashion 500, and the WWD 10 of Tomorrow.
Ms. Fung graduated from Harvard University, with a Bachelor of Arts degree in Economics in 1993. She is a member of the McLaren Advisory Group, Special Task Group of the Moral Education Concern Group, the advisor of IBM Collaborative Innovative Program, the Advisory Committee of the Tanoto Center for Asian Family Business and Entrepreneurship Studies at HKUST, the Hong Kong-Europe Business Council (HKEBC), the University Court of The University of Hong Kong (HKU), the Hong Kong-France Business Council, the Board of Trustees of The Carnegie Hall Corporation, New York (Class of 2020) and the executive committee of the Faculty of Business and Economics of HKU respectively. In addition, Ms. Fung is the Co-Chair of Asia Council of St Paul’s School in New Hampshire, US, and previously served on its Board of Trustees. She was a member of the Mainland Business Advisory Committee of Hong Kong Trade Development Council.
Ben Steele serves as the co-op’s first Chief Customer Officer, leading REI’s digital, marketing, brand creative, stewardship, public affairs, government affairs, sustainability and customer insights capabilities — all with the aim of engaging and growing REI’s 17-million-strong membership, inspiring the co-op’s 14,000+ employees, and reifying our mission — to awaken a lifelong love of the outdoors, for all.
Steele previously served as the co-op’s first Chief Creative Officer, leading initiatives including Force of Nature, the co-op’s commitment to fighting for gender equity in the outdoors, and the 2015 launch of #OptOutside, a ground-breaking initiative that saw REI close all of its retail stores on Black Friday so that employees could enjoy a paid day off to get outside. In the first year, the campaign attracted 6.7 billion media impressions, 1.2 billion social impressions, and inspired 1.4 million people to spend Black Friday outdoors. The #OptOutside movement continues to build momentum each year, as REI partners with more companies and organizations to encourage people to get outside on Black Friday.
Prior to joining REI in 2015, Steele spent his career at advertising and brand design agencies, leading ad campaigns, digital, design and experiential work for globally recognized brands including Starbucks, Major League Baseball, Pepsi, and Lexus.
Steele lives with his wife, daughter, and their rambunctious poodle, Pippi, in Seattle. He holds an English degree from the University of Puget Sound, and serves on the board of NatureBridge.
Zeynep Ton is a Professor of Practice at the MIT Sloan School of Management and President of the nonprofit Good Jobs Institute.
Zeynep’s research looks at how companies – particularly retailers – can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, and NPR.
In 2014, Zeynep published her findings in a book, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits. The book draws on 15 years of research to show that the key to offering good jobs to employees, great service to customers, and superior returns to investors is combining investment in employees with specific operational choices that increase employees’ productivity, contribution, and motivation.
After her book was released, retail leaders started reaching out to Zeynep to understand how to implement the Good Jobs Strategy in their organizations. To support them on their journeys, Zeynep cofounded the nonprofit Good Jobs Institute (GJI). GJI helps companies to redesign work and HR systems to improve jobs, customer experience, and productivity.
Prior to MIT Sloan, Zeynep spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School. She has received several awards for teaching excellence both at HBS and MIT Sloan.
Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the US on a volleyball scholarship from the Pennsylvania State University. She received her BS in industrial and manufacturing engineering there and her DBA from the Harvard Business School.
Stacia Andersen joined PetSmart as EVP of Merchandising and Customer Experience in April 2019. Prior to PetSmart, Stacia served as brand president of Abercrombie & Fitch, where she led the rebuilding and transformation of all aspects of the Abercrombie & Fitch and abercrombie kids brands. Previously, she worked for Target for more than 20 years, where she held various leadership roles including senior vice president of Merchandising for several different divisions including: Apparel, Accessories and Baby, and Home and Seasonal. Stacia is an active member of her community, serving in leadership roles for non-profit organizations including the Minneapolis Institute of Arts and the Kids in Need Foundation. She is also a champion of diversity, having served as an executive sponsor of the African American Business Council for Target. Stacia earned a Bachelor of Arts in Marketing and Communication from Buena Vista University.
Karin is an entrepreneur and the founder and CEO of Dropit Shopping. At the age of 20 whilst still in university, she founded her first company, a high-end events planning business which grew to 300 people. In 2015 she sold the company in order to focus full time on Dropit. She has a passion for technology, retail and fashion.
As a visionary and driven leader, Karin is focused on the power of technology as a tool to drive structural innovation for markets facing disruption. She is and advocate for sustainable businesses that generate long-term value for all stakeholders and improve the world around them.
Dropit is building a unified platform for the retail ecosystem. Today it operates a digital handsfree shopping service for customers at malls and central shopping districts, whereby customers can “drop” their goods in store and have them delivered to their home or hotel, or collect them on-site at the conclusion of their shopping journey. The service drives dwell time and transaction values and offers an elevated customer experience. To accomplish this, Dropit has built a network that seamlessly connects brands, property owners and logistics companies to their shared customer – opening up a new stream of data in the offline world and establishing the infrastructure to turn malls into digital multibrand warehouses, enabling the fulfilment of online and offline orders from a single consolidated location. After starting operations in 2016 with 3 stores in London’s West End, the company today works with hundreds of stores worldwide and has portfolio-wide partnerships with the world’s leading mall groups including Simon Property Group and Brookfield Retail
Kelly has led service and sales strategy across multiple industry verticals and is an expert in applying best practice solutions and growing new-to-market services. She has a track-record of driving growth for companies; as well as experience in developing businesses from conception through to exit. Joining Dropit in 2016, she designed the sales program for brands and created the foundation from which to approach the global mall market. An experienced leader with a background in talent solutions and general management, Kelly has supported multiple aspects of Dropit’s growth and today has global responsibility for managing mall and brand partnerships
Click each speaker for quick bios and their presentation time.
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If you were registered for the April Summit your registration will transfer to the new date. If you need to make changes please email email@example.com
We are excited for another opportunity to gather together today’s pioneers in global retailing in such an intimate and accessible way. Starting at 7AM on Thursday morning, you will be able to access titans of our industry in a casual and comfortable setting. Year after year, the lectures given at this two day event have been almost prophetic in their predictions for the future of our industry surely making an event not to miss.
Please see our helpful guide to answer any questions you might have about the event.
We are excited to introduce our special Thursday evening program, Global Under the Stars, sponsored by Macy’s. This evening event will feature a small program that will recognize several student achievements, updates on Center initiatives and our first annual Designer’s Award presented by Terry Lundgren. This casual yet elegant event is the perfect opportunity to network and enjoy the beautiful Tucson evening with dinner, music and colleagues.
Following our last speaker for the day.
The Terry J. Lundgren Center for Retailing brings together the emerging talent in the University of Arizona’s Retailing and Consumer Sciences degree, its faculty, and the retailing and brand industry to enhance enterprises worldwide.
The Center is supported by its Corporate Advisory Board that serves as a strong and valued voice on the direction of the Center and the needs of the industry with a shared goal of developing a successful career path for our future retailing and brand leaders.